Refund policy

Refund Policy

At Sneaklight.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.
Items must be unused, unworn, and in their original packaging with all tags attached.
To initiate a return, contact us at Contact@Sneaklight.com with your order number and reason for the return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item received or defective product).

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was sent. Please contact us at Contact@Sneaklight.com for assistance.

Non-Returnable Items

Gift cards
Items marked as final sale
Products that show signs of wear or use

Shipping Policy

We are committed to delivering your order as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Estimated delivery time: 8–17 business days, depending on your location.
Delivery times are estimates and may be affected by customs, weather, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at Contact@Sneaklight.com, and we will work with the carrier to resolve the issue.